Returns & Exchanges

Our Promise

At Luzoria, your satisfaction comes first. If something isn’t right, we’ll make it right. We offer 30-day returns and exchanges on unused items in their original packaging.

30-Day Return Window

You may request a return within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging with all tags and accessories included.

How to Start a Return

1. Email support@luzoria.shop with your order number and the item(s) you wish to return.
2. We’ll send a Return Merchandise Authorization (RMA) number and the return address within 1 business day.
3. Securely pack the item(s) with your RMA number clearly marked on the outside of the package.
4. Ship the package using a trackable shipping service.

Refund Timeline

Once we receive and inspect your return, your refund is processed within 3-5 business days to your original payment method. Original shipping costs are non-refundable.

Exchanges

The fastest way to exchange an item is to return the original item for a full refund and place a new order for the item you want. This avoids waiting for stock to come back into inventory.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with a photo and your order number. We’ll send a free replacement or issue a full refund, including return shipping.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as opened candles and personalized goods) cannot be returned unless they arrive damaged or defective.