FAQ

Shipping

How long does shipping take? Orders are processed within 1-2 business days. Standard shipping typically arrives within 7-14 business days, depending on your location.

Do you ship internationally? Yes, we ship to most countries worldwide. Shipping costs are calculated at checkout based on destination and weight.

Is shipping free? Free standard shipping is included on all orders over $50.

Orders & Tracking

How do I track my order? Once your order ships, you’ll receive an email with a tracking number. You can also track your order on our Track Your Order page.

Can I change or cancel my order? Contact us within 12 hours of placing your order and we’ll do our best to accommodate changes before shipment.

Returns & Refunds

What is your return policy? We accept returns within 30 days of delivery. See our Returns & Exchanges page for full details.

When will I receive my refund? Refunds are processed within 3-5 business days after we receive and inspect your return.

Products & Care

Are your products covered by a warranty? Most products include a manufacturer warranty. Specific warranty details are listed on each product page.

How do I care for my items? Care instructions are provided on each product page and included with your shipment.

Payment

What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express) and PayPal for secure, encrypted checkout.

Is my payment information secure? Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your full card details.